Artists.MTV Support
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Overview
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Recent
Getting started
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Claiming and creating
(3)
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How do I claim or create my artist page? Does it cost anything?
How do you verify an artist's identity when they claim?
Someone else is controlling my account, how do I take over?
Access and management
(3)
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I changed my band name, can I keep my same page and acquired fans?
Does Artists.MTV work on mobile devices?
Can I control my artist page on a mobile device?
Canceling and deleting
(2)
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I want to delete my artist page, how do I do it?
What happens to my content and page if I delete my account?
Connecting additional accounts
(2)
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What happens when you connect with my accounts?
I want to connect more accounts to my page, when will you add more?
Your page
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Artist info
(3)
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Where is the other artist information on my page coming from? (E.g., Genre, Year Started, Hometown)? What do I do if it's incorrect?
Where are you getting my "Bio" from? Can I change it?
Where are you getting my tour dates from for the "On Tour" section? Can I edit them directly?
Artist buttons and badges
(3)
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What is the "Active" icon next to an artist name? How do I get one?
What are those badges I see on some artist’s pages? What is a collection?
How do you decide what artists are similar to me under the "Similar Artists" sidebar button? Can I change these?
Fan functionality
(1)
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What does the "Share" button do? What happens when a fan shares my page?
My Artists.MTV Banner
(2)
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What is the banner I see on the top of some artist's pages?
How do I add an Artists.MTV Banner to my page?
Carousels and control
(3)
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What is a carousel?
Can I reorder the content inside the carousels on my page?
Can I remove or change the order of carousels on my page?
Music carousel
(2)
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What can appear in the "Music" carousel?
How do I add music to my MTV page?
Updates carousel
(2)
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Why aren’t both my Twitter and Facebook updates showing up in the "Updates" carousel on my profile page?
Can I post updates for my fans directly to my MTV page?
News & Interviews carousel
(2)
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Can I upload my own content into the "News and Interviews" carousel?
What type of content appears in my "News & Interviews" carousel?
Photos carousel
(3)
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Where are the photos coming from inside of my "Photos" carousel?
Can I add my own photos to my "Photos" carousel?
Can you pull in photos from my other image accounts across the web automatically?
News carousel
(3)
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Where are the news articles coming from in my "News" carousel?
I don't like some of my news articles. Can I remove them?
Can I add my own news articles?
Albums carousel
(2)
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Where are you getting my "Albums" information from?
Can I add my own albums and release info into the "Albums" carousel?
Merch carousel
(2)
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The "Merch" carousel isn't showing up on my profile page, how do I enable it?
How do I add merch items into my carousel?
Your content
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Ownership and usage
(3)
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Does MTV own my music if I publish them to my profile page?
How will my content be used?
Can my content be viewed internationally?
Publishing and removing
(3)
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There is content on my page I didn't publish. Why? Can I remove it?
Help! There is content on my page that I published and need to remove.
Can I remove content from my page?
Errors submitting your content
(2)
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I want to publish my music videos to MTV, VH1, and CMT, why can't I?
Content I published is not appearing on my page. Why?
Where is my content?
(3)
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Some of my music disappeared from my page, what happened?
How long does it take for my content to appear on my artist page?
Can I publish content from Soundcloud or YouTube?
Getting promoted
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Artist opportunities
(3)
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What is an artist opportunity?
How do I receive an artist opportunity?
Do artist opportunities cost anything?
Get featured on MTV, VH1, and CMT on-air
(2)
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How do I get my video played on MTV, VH1, and CMT?
How do I get my songs into MTV, VH1, and CMT shows?
Get featured on MTV, VH1, and CMT online
(1)
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How do I get my song or video on websites like MTV Hive, Buzzworthy, VH1 Tuner, CMT Edge, etc?
Making money
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Profit from your page
(3)
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Can I make money off of my page? How?
When will ad revenue sharing start? What will I get paid?
What's Tip Jar and how much money can I make?
Making money via Topspsin
(3)
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Do I have to sell merch through Topspin?
How can I make money through Topspin?
Is making money through Topspin different than making money through MTV?
Questions? Feedback?
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